General Policies
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Scheduling
1. Scheduling • Lessons are available by appointment and must be scheduled at least 24 hours in advance. • Sessions are typically 60 minutes long, based on student need and agreement. • Recurring weekly sessions can be arranged to secure a consistent time slot.​
Cancellations & Rescheduling
There are no reimbursements for cancellations to lessons paid in advance. Students have the right to re-schedule these lessons. • A minimum of 24 hours' notice is required to cancel or reschedule a session. • Cancellations made less than 24 hours in advance will be the full session rate unless due to emergency. • There are no reimbursements or make-up sessions for no-shows without 24 hours’ notice. Two consecutive no-shows will lead to losing time slot and fees paid will be forfeited. • If the tutor must cancel, a makeup session will be offered as soon as possible. -If cancellation is made with less than 24 hours’ notice, the next scheduled lesson will be free (if previously paid, the lesson will be 100% reimbursed).
Lateness
Lateness • Tutors will wait 15 minutes past the scheduled start time. If the student does not arrive within that window, the session will be marked as a no-show and billed accordingly. • If a student is late, the session will still end at the originally scheduled time, and the full fee applies.
Payment
Payment • Payment is due in advance or at the time of booking, unless otherwise agreed upon. • Accepted payment methods include CashApp, PayPal, Venmo, Zelle, bank transfer, and credit card. -Additional fees apply when paying with a credit card. • Package deals (4 or 8 sessions) are available at a discounted rate and must be started within 30 days of the day of purchase. • See Attachment I for pricing information.
Technology & Materials
Students are responsible for having a stable internet connection, working microphone/camera, and access to any agreed-upon platforms (currently Zoom). • Any shared materials or homework will be sent via email or shared drive.
Student Conduct
• Students are expected to be prepared, respectful, and engaged during lessons. • Disruptive or inappropriate behavior may result in the session ending early or the termination of tutoring services.
Parental Involment
• Parents are welcome to observe or participate in sessions, especially for younger students. • Communication regarding progress, concerns, or goals will be conducted regularly via email, text, or scheduled calls.